Delivery Assurance Services: Ensuring On-Time Delivery

Parts delivery bottlenecks are every manufacturer’s nightmare. Often, OEMs are completely unaware of these issues until a parts shortage actually occurs. The knowledge, understanding and repair of shipment bottlenecks requires a constant presence at many supplier factories, together with clear communication and a large amount of data, in order to analyze, improve planning and prevent failures. Our teams of supplier delivery specialists deploy directly onto the shop floor of components suppliers, despite their extensive geographical distribution. Suppliers, they dramatically improve your on-time delivery, on behalf of your customer OEMs.

From Assembly Bottlenecks to On-Time Delivery

  • Data Enabled Services

    From identification of the suppliers to be supported, to understanding and fixing causes of shipment bottlenecks, everything starts with data. Our technology combines operational data from the shop floor with your comprehensive supplier statistics, in order to target your actions as precisely as possible, deliver fast improvements and prevent future failure by predictive analysis.

  • Anywhere in the World

    Our global infrastructure matches that of our customers’ widely distributed supply base. Whichever the state, country or continent where a supplier may need support, we deploy an experienced delivery assurance specialist.

  • Measurable Improvements in On-Time Delivery (OTD)

    Understanding supply bottlenecks is not enough. Our Delivery Assurance services not only help you to see things more clearly, they also improve the on-time delivery performance of critical suppliers, for both their own benefit and that of their customers. With a current portfolio of several million purchasing order lines and thousands of suppliers worldwide under our watch, we strive daily to improve your supply chain performance.

  • Decades of Credentials in Aerospace & Defense

    As Aerospace & Defense manufacturers, you procure limited quantities of hyper specific parts from a widespread and often international base of highly critical suppliers. For decades, our Delivery Assurance Services have been tailored to your specific requirements.

AI in the Service of Delivery Assurance: The On-Time Delivery Predictor

The On-Time Delivery (OTD) Predictor showcases our commitment to AI-driven innovation across the aerospace and rail industries. This pioneering tool uses neural networks to analyze delivery data, so that it can predict, with 90% accuracy, which suppliers are likely to miss deadlines in the coming month. Acting as an early warning system, it identifies the 10 suppliers who are most at risk, to allow for proactive intervention before delays have an impact on production. By processing quality control data, production schedules, and supplier performance metrics, OTD Predictor improves your ability to allocate resources and manage supplier relationships. Integrated into our service package alongside technologies like Spark Multi View, it transforms supply chain management from reactive to proactive processing, which cuts down on costs incurred by urgent shipments and production downtime.

Real World Results

  • HVAC Supplier Delivery Assurance

    We provided Supplier Delivery Assurance services for an international railway OEM in Japan. As the OEM was facing production capacity issues and transfer of production between suppliers, our teams ensured daily monitoring, identified bottlenecks, and proposed process improvements. The results were tangible: an increase in production capacity and on-time delivery compliance with no delays.

  • Supplier Delivery Assurance

    We provided Supplier Delivery Assurance for an international railway OEM in China (Qingdao & Taiyuan) facing on-time delivery and quality issues with rail axle suppliers. We monitored the painting process, performed audits, and reported deviations. The results included a decrease in non-conformities, a reduction in costs, lower parts per million rates, and timely implementation of 8D reports.

  • Multi-Supplier Delivery Assurance

    Our teams supported a US heavy transportation OEM facing shipping issues with 6 key suppliers risking production line shutdown. One Project Manager and 6 Delivery Assurance Liaisons monitored demand, prioritized production, validated deliveries, and facilitated OEM-supplier communication. Results included 100% on-time shipping performance, monthly targets being met, costs being minimized by remote work, and all suppliers meeting exit criteria.