How TRIGO Managed a 405-Vehicle Modernization Campaign Across 295 European Dealerships

When a premium automotive manufacturer identified the need for a large-scale vehicle modernization campaign shortly after delivery, ensuring a consistent customer experience across Europe became a critical priority. Hundreds of vehicles required modernization actions, demanding rapid coordination across dealerships, countries and stakeholders while maintaining the brand’s high-quality standards.

To support the campaign, TRIGO was entrusted with managing the replacement of dashboard upper sections and verifying the correct implementation of all modernization actions performed by dealerships. The scope was substantial: 405 vehicles distributed across 295 dealerships in nine European countries, including France, Spain, Portugal, Italy, Belgium, Germany, the Netherlands, Poland and Austria.

A Cross-Border Challenge

The project required far more than technical expertise. Vehicles were spread across hundreds of locations, each operating under different schedules, constraints and operational realities.

To ensure smooth execution, TRIGO deployed a dedicated organization comprising:

• 1 Project Manager
• 1 administrative coordination unit
• 12 mobile teams, each made up of an inspector and a rework specialist, operating across Europe

The entire operation was coordinated from France, with TRIGO teams in France, Germany, Italy and Spain working together to support all affected markets. Weekly multinational coordination routines, shared planning tools and daily reporting ensured alignment throughout the project and provided full visibility on progress.

Flexibility in the Face of Complexity

As with many large-scale modernization campaigns, the project required continuous adaptation to changing operational conditions. Supply chain constraints, evolving parts availability and the introduction of new replacement part references demanded close coordination between all stakeholders and ongoing adjustments to intervention schedules.

Rather than relying on a rigid process, TRIGO worked closely with the customer and dealership network to optimize interventions, improve efficiency and maintain project momentum across all markets.

The project also introduced an innovative approach: remote quality inspections. Rather than systematically deploying teams on-site, TRIGO conducted virtual compliance checks with dealerships whenever appropriate. This approach reduced travel requirements, accelerated validation cycles and enabled faster project execution while maintaining the same level of quality oversight and customer support.

Delivering Quality at Scale

Beyond replacing dashboard components, TRIGO’s teams verified the effectiveness of all modernization actions completed by dealerships and performed comprehensive vehicle inspections before customer delivery.

By combining on-site interventions and remote verification methods, TRIGO successfully supported the modernization of 405 vehicles across 295 dealerships in nine European countries.

• 243 vehicles required dashboard replacement operations.
• 162 vehicles were validated remotely through video inspections.
• This hybrid model reduced logistics constraints, accelerated deployment and maintained full visibility over project progress and quality performance.

The operation was completed with zero safety incidents, despite extensive travel and field activity across multiple countries.

More Than a Technical Intervention

This project highlights TRIGO’s ability to manage large-scale, multi-country campaigns that combine technical expertise, operational agility and rigorous quality management.

From coordinating teams across Europe to adapting processes in real time and maintaining continuous communication with both the customer and dealerships, TRIGO demonstrated the responsiveness and flexibility required to support today’s increasingly complex automotive programs.

For automotive manufacturers launching new vehicle programs, ensuring consistent quality across hundreds of locations is a major challenge. TRIGO helps turn that challenge into a seamless operation, where quality, speed and customer satisfaction go hand in hand.

Key Figures

• 405 vehicles modernized
• 295 dealerships across Europe
• 9 European countries covered
• 243 dashboard replacements completed
• 162 remote video inspections performed
• 12 mobile teams deployed
• Zero safety incidents

The TRIGO Advantage

Large-scale modernization programs require more than technical expertise. They demand coordination, operational agility and consistent quality management across multiple sites, countries and stakeholders.

By combining centralized project management, local field support and innovative remote inspection capabilities, TRIGO helped its customer deploy a complex modernization campaign efficiently while maintaining the high quality standards expected from a premium automotive brand.

Discover how TRIGO helps automotive manufacturers successfully deploy large-scale quality, rework and modernization programs across multiple sites and countries.

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