Engineers walking while discussing by car chassis

Resident Engineering Services: Suppliers’ Liaison in Assembly & Manufacturing Plants

As suppliers in global supply chains, you often need representation inside your customers’ plants, to constantly monitor quality, analyze quality incidents when they occur, supervise containment and ensure continuous communication with the customer plant’s team. At TRIGO, thanks to our infrastructure and expert teams working with more than 500 factories worldwide, we provide independent technical insights, efficient containment supervision and a constant customer liaison to always ensure the best representation of your suppliers’ interests at your customers’ plants.

Contact us

Suppliers: Your Eyes and Ears at Your Customers’ Plant

  • Our Team of Residents, Combining Customer Plant Knowledge & Industrial Expertise

    Knowing where to find parts, which OEM Quality Engineer to speak to and how to qualify and document a quality incident: all of this requires detailed knowledge of both the OEM customer plant and the supplier’s parts and processes. TRIGO’s Resident Engineers are trained to navigate within the assembly plants where they operate, whether at OEMs or T1 assembly plants. They combine our standard methods with OEM and T1 requirements, as well as supplier-specific procedures, to provide a superior service to suppliers.

  • From Basic Customer Liaison to Deep Expertise

    As suppliers, you do not always need the same support level in your customers’ plants. While a simple customer liaison service may be sufficient in quiet times, some deep expertise and intensive representation may prove indispensable in a launch or heavy pressure situation. Our Resident Engineering services range from a continuous liaison to high-level expertise, adapting to your representation needs across the full product life cycle, from launch to end-of-life.

  • Multiple Engagement Formulas to Adapt to Suppliers’ Customer Footprint & Cost Constraints

    It can be costly and complex to manage a network of Resident Engineers at multiple customer plants. We leverage our large infrastructure, with teams embedded in multiple assembly plants across the globe, to adapt our Resident Engineering engagements to your needs and budgets, with services ranging from a part-time Resident in a single plant to management of an entire Resident program across multiple plants in several countries.

  • Delivery of Consistent Customer Plant Satisfaction, Flawless Incident Management & Superior Technical Insights

    By combining excellent teams of trained Residents with fully embedded service in multiple factories and use of proprietary methods and digital technology, our Resident Engineers keep customer plants informed and satisfied. They simultaneously provide you, the suppliers, with quality data to analyze, as well as a voice to best support you and your customers.

Partnership in Practice with our Resident Engineers

Video

Real World Results

  • SEG Automotive

    We provide SEG with a global Resident Engineering service, deploying 15 specialized Resident Engineers across SEG’s worldwide operations. These professionals serve as on-site quality representatives, enabling a rapid response as quality challenges emerge. The Resident Engineering service has become an integral component of SEG’s quality assurance strategy.

  • Quality Support for Aerospace Manufacturing Growth in Morocco

    A growing aerospace manufacturer in Morocco required flexible quality support to manage expansion, meet OEM qualification requirements, and optimize production processes while facing resource constraints. We deployed a scalable team of 3-15 Resident Engineers providing daily on-site support. Services included documentation development, gap analysis for OEM audits, quality control implementation, and supply chain optimization. The partnership approach ensured responsive, adaptable support that transcended typical client-vendor relationships.

Customer Spotlight

Senior Manager in Quality Systems at a Tier-1 Automotive Manufacturer in Germany

Our European resident engineering network is backed by an innovative centralized information center and database, implemented and operated by TRIGO, providing a one gate communication model.

Vice President of Quality Management at a Leading Automotive Supplier in Germany

With TRIGO, we have a partner who fulfills our requirements to our complete satisfaction. TRIGO responds quickly, and is extremely flexible to change requirements and solve problems immediately. With Resident Engineers all over the world, we ensure that one SEG representative is on site in a very short time and that the Resident enables us to react faster to the customer’s needs. This direct support is a component in achieving customer satisfaction. I can recommend it to others.

European Quality Director at a Leading Automotive Supplier

We found TRIGO a cooperative partner that supported us in creating our resident engineering network model that is proved to be so successful in practice that we are planning to expand it to other locations of our company

What is TREDnet?

With accessibility through a collaborative platform, TREDnet provides a dedicated space that merges all project related information, giving out customers the ability to make calculated decisions based on what is happening throughout their project. This complimentary platform increases transparency and information sharing between TRIGO Resident Engineers and their customers.

Learn more