TRAINING SERVICE CASE STUDY

TRAINING: SUPPLIER SUPPORT & TRAINING IN THE PROJECT PHASE

BUSINESS CHALLENGE

A car manufacturer wanted to ensure the quality of new suppliers. As its “Project Quality” teams were already working at full capacity, the manufacturer was looking for a service provider to take over trainings on the specifications of the quality project. The suppliers had to learn to act proactively, especially before and during the initial sampling phase. To meet this strategic demand, TRIGO provided the necessary resources within the required timeframe and geographic parameters.

TRIGO SOLUTION

TRIGO provided a dual service:

  • Training the suppliers to meet internal quality management standards in the project phase: to respect joint obligations and commitments as well as to become familiar with the milestones and the standards;
  • Providing engineers to coach the supplier through the pre-launch phase, from generating the quality plan to pre-launch deliveries, including a capability study and the inspection and control plan.

In all, TRIGO deployed six engineers and eight instructors for more than six months, mainly in Central Europe and Asia. All the suppliers proved to be effective in pre-series delivery; the quality culture was successfully conveyed to the suppliers.

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