Exit Management (CS3) / Recovery plan
Exit Management and Recovery Plan are enhanced Quality Incident Management processes with special tools and the monitoring of Controlled Shipping exit criteria.
CSL3 (Controlled Shipping Level 3) / Recovery plan contains the characteristics of CSL2 (general inspection by the service provider and an additional one by an independent third-party), however, in the case of CSL3, it is supplemented with a recovery plan.
TRIGO offers:
- Comprehensive exit engineering
- Containment plan that leads to whole recovery
- High risk factor – reputation restoration
- As client’s quality costs are already high, plan focuses on cost-effectiveness
TRIGO tasks and deliverables:
- Clarification of scope with the client, initiation of QBC (Quality Business Case)
- Three-fold project kick-off with the customer and its selected supplier (TRIGO client can be either the Customer or the Supplier itself)
- Definition of exit criteria and contract sign-off
- Establishment of cross-functional team
- Process audit at the supplier (see auditing services), including the review of PFMEA, CP and special characteristics
- Initiation of containment activities with agreed reporting frequency
- Root-cause analysis of defects
- Action plan and roadmap for solution
- Establishing and systematical tracking of Problem Solving Monitoring Board
- Establishment and verification of irreversible corrective actions
Client’s benefits (service-specific):
- Structured, TRIGO-made frame of supplier development, including the Problem Solving Monitoring Board, 8D reports with deep-dive root-cause analysis and list of Corrective Action Plans with responsibilities and timing
- High focus on problem solving and risk reduction (PFMEA RPN and criticality review)
- Elimination of customer requested Controlled Shipping Station