A good understanding of customers' requirements is essential in meeting crucial demands. We designed a new training course covering all requirements of PSA Group intended for its suppliers.


This training course is intended for new suppliers within the PSA Group needing an overview of the requirements described in the SQM (Supplier Quality Manual) and in the CSRs (Customer Specific Requirements) of PSA Group. The training course is also intended for those who have a role in the implantation of specific PSA Group requirements, either for the purpose of joining the PSA Group panel or improving collaboration with PSA Group. Walk away with a complete understanding of PSA Group’s expectations and implementable tactics.


Our training course was developed thanks to our partnerships with the PSA Group and thanks to the expertise of our professional auditors and trainers with more than 20+ years of industry knowledge:

  • PSA Group designated EURO-SYMBIOSE (a TRIGO Group company) in designing the training module for “APQP/PPAP as part of the PSA SQA (Supplier Quality Assurance)” – an important aspect of PSA Group requirements during the project phase.
  • PSA designated TRIGO with carrying out NSA (New Supplier Assessment) audits and the preparation of QSB+ audits. These two audits are part of the industrial performance standard used by PSA (QIP V3).


We’re prepared to guide you through the learning curve and reach the following objectives:

  • Have an overview of the PSA Group's documentation and applications.
  • Identify applicable requirements in the life phases of the collaboration with PSA Group.
  • Clarify the link between PSA Group’s CSRs, SQM, and IATF requirements.
  • Translate all requirements in practical terms to cooperate with PSA Group.
  • Evaluate current practices, draw improvement, and optimization opportunities.


With practical exercises, mini browsing sessions on the B2B portal, and reinforcement workshops, trainees will understand when and how to fulfill specific requirements. Furthermore, we share best practices on implementation.


Here are some examples of crucial topics we tap into throughout the course:


  • Compliance Standard (LPA audits): These audits are required in addition to the process audits. They are carried out by members of different organization levels. They cover all operational activities including production, logistics, maintenance, and quick and easy-to-verify questions.
  • Reverse FMEA process: This approach consists of comparing the actual industrial means and resources versus the initial FMEA studies carried out in the project phase. By taking into account feedback, serial life incidents, and on the field observations, this makes it possible to identify new failure modes and re-estimate occurrence and detection.
  • The distinction between CTF and CSE: The Technical and Functional Characteristics (CTF) correspond with product characteristics where conformity is necessary to guarantee that products meet customer requirements. We identify CTFs and how to extract the Essential Monitored Characteristics (CSE), characteristics where non-conformity has a direct impact on the finished product.
  • The distinction between PCP and Monitoring Plan: The Parts Control Plan (PCP) defines a list of essential characteristics to guarantee the conformity of products delivered to PSA Group. PCP is shared and validated by PSA Group. The Monitoring Plan contains characteristics specific to the process or the product being manufactured (product/ process monitoring). These points do not need to be validated by PSA Group but should be present in the PCP while remaining confidential.


This two-day training can be given internally at your location, at our location, or remotely online.

If you need more info, we are organizing a free webinar of 30 minutes to explain why this training is necessary. For more info : https://www.trigo-group.com/en/news-and-events/blog-posts/psa-specific-requirements-webinar


Written by: Delia THOMINET, Quality Expert