[Read Matthieu Rambaud's letter in Chinese, Japanese, Korean, Portuguese, Romanian, Russian, Serbian, Slovakian, Slovenian, Thai, Turkish, Vietnamese]


Dear Valued Business Partner, 

The global effect of the coronavirus pandemic (COVID-19) continues to worsen daily affecting people and businesses around the world. In this context, we have taken important steps to safeguard our employees and customers and slow the transmission of this outbreak. We continue to monitor the situation and take additional precautionary measures within our workplace environment to ensure the safety of everyone. Our priority is to protect our employees, customers, suppliers and partners. 

We realize that the past months have been particularly difficult for China and as the situation there begins to improve, it worsens almost everywhere else in the world. Many of you have made the critical decision to slow down or suspend your operations. We understand that these decisions were difficult but necessary. As we all struggle with our new reality, we want to assure you of our continued support whether it be at your sites, within our own warehouses or remotely per phone/email/web conference. As well, we are maintaining our operational capacity across our network to support you as much as you may need when activities resume.  

We value our business relationship with your company and reiterate our commitment to support you during this unprecedented time. 

Stay safe. 


Matthieu Rambaud,