Global Resident Engineering Solution
Automotive
Supplier
day(s)
CUSTOMER
- Multinational Tier 1 access mechanisms manufacturer
TARGET
- Act as Customer’s interface with its customer sites
- Help Customer improve the satisfaction of its OEM sites
- Contain and limit the impact of quality incident in Customers’ OEM sites
- Support Customer’s prompt resolution of quality incidents
NATURE OF SERVICE
- International, centrally coordinated complex resident engineering service
TASKS
- Regular customer visits: communicate with Customer’s client sites to advocate for Customer’s products
- Incident management: react quickly, analyze incidents, communicate with Customers for prompt resolution, coordinate incident containment on the field and help Customers reduce PPMs
LOCATION
- 20 Countries Project Management
PROJECT KEY FIGURES
- Project started in 2013
- 9 Customer plants represented
- >85 customer sites
TEAM
- Dedicated Project Manager
- 55 Resident Engineers
KEY ACHIEVEMENTS & RESULTS
- Full transition from previous resident engineering network
- Within 3 months, TRIGO serviced 70+ sites worldwide
- Enhanced awareness and satisfaction of OEM’s
- Increased PPM avoidance for customer
- Successful new model launches
- Ongoing extensions