Global Resident Engineering Solution

Automotive
Supplier

CUSTOMER

  • Multinational Tier 1 access mechanisms manufacturer

 

TARGET

  • Act as Customer’s interface with its customer sites
  • Help Customer improve the satisfaction of its OEM sites
  • Contain and limit the impact of quality incident in Customers’ OEM sites
  • Support Customer’s prompt resolution of quality incidents

 

NATURE OF SERVICE

  • International, centrally coordinated complex resident engineering service

 

TASKS

  • Regular customer visits: communicate with Customer’s client sites to advocate for Customer’s products
  • Incident management: react quickly, analyze incidents, communicate with Customers for prompt resolution, coordinate incident containment on the field and help Customers reduce PPMs

LOCATION

  • 20 Countries Project Management
20 Countries Project Management

PROJECT KEY FIGURES

  • Project started in 2013
  • 9 Customer plants represented
  • >85 customer sites

 

TEAM

  • Dedicated Project Manager
  • 55 Resident Engineers

KEY ACHIEVEMENTS & RESULTS

  • Full transition from previous resident engineering network
  • Within 3 months, TRIGO serviced 70+ sites worldwide
  • Enhanced awareness and satisfaction of OEM’s
  • Increased PPM avoidance for customer
  • Successful new model launches
  • Ongoing extensions