Global Resident Engineering Solution

Automotive
Supplier

CUSTOMER

  • Multinational Tier 1 access mechanisms manufacturer

 

TARGET

  • Be Customer’s interface with its customer sites
  • Help Customer improve the satisfaction of its OEM sites
  • Contain and limit the impact of quality incident in Customers’ OEM sites
  • Support Customer’s prompt resolution of quality incidents

 

NATURE OF SERVICE

  • International, centrally coordinated complex resident engineering service

 

TASKS

  • Regular customer visits: communicate with Customer’s client sites to advocate for Customer’s products
  • Incident management: react quickly, analyze incidents, communicate with Customers for prompt resolution, coordinate incident containment on the field and help Customer reduce PPMs

LOCATION

  • 20 countries project management
20 countries project management

PROJECT KEY FIGURES

 

  • Project started in 2013
  • 9 Customer plants represented
  • >85 customer sites

 

TEAM

 

  • Dedicated project manager
  • 55 Resident Engineers

 

KEY ACHIEVEMENTS & RESULTS

 

  • Full transition from previous resident engineering network in
  • 3 months in >70 customer’s customer sites in the world
  • Enhanced awareness and satisfaction of OEM’s
  • Increased PPM avoidance for customer
  • Successful new model launches
  • Ongoing extensions