Global Resident Engineering Solution
Automotive
Supplier
CUSTOMER
- Multinational Tier 1 access mechanisms manufacturer
TARGET
- Be Customer’s interface with its customer sites
- Help Customer improve the satisfaction of its OEM sites
- Contain and limit the impact of quality incident in Customers’ OEM sites
- Support Customer’s prompt resolution of quality incidents
NATURE OF SERVICE
- International, centrally coordinated complex resident engineering service
TASKS
- Regular customer visits: communicate with Customer’s client sites to advocate for Customer’s products
- Incident management: react quickly, analyze incidents, communicate with Customers for prompt resolution, coordinate incident containment on the field and help Customer reduce PPMs
LOCATION
- 20 countries project management
PROJECT KEY FIGURES
- Project started in 2013
- 9 Customer plants represented
- >85 customer sites
TEAM
- Dedicated project manager
- 55 Resident Engineers
KEY ACHIEVEMENTS & RESULTS
- Full transition from previous resident engineering network in
- 3 months in >70 customer’s customer sites in the world
- Enhanced awareness and satisfaction of OEM’s
- Increased PPM avoidance for customer
- Successful new model launches
- Ongoing extensions