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Supplier Development & Quality Incident Management

Supplier Development & Quality Incident Management

Existing suppliers needs develop from time to time, especially when their results are unsatisfactory, and when it takes great effort from both the client and its supplier to maintain a trusted relationship.

 

TRIGO can help to restore the supplier’s competencies to the desired level to meet even the strictest requirements with minimum effort.

 

Supplier development projects are available for the aerospace, automotive, heavy transportation and electronics industries, however, TRIGO also conducts projects in different manufacturing industries, such as the medical and the food industry.

 

TRIGO is proud of its great history in supplier development in the most demanding manufacturing industries that left only satisfied customers behind.

 

TRIGO aims to support companies that are struggling with their critical suppliers, or experiencing quality issues that originate from the supply chain. The supplier development and quality incident management services gives a comprehensive frame of activities, which not only identify gaps, but also provide the solution. On top of a supplier audit, the TRIGO project includes the additional consulting services to reach the exit criteria at the supplier, such as:

  • Diagnosis (audit, root-cause analysis)
  • Solution definition (action plan, roadmap)
  • Execution and verification (implementation of actions, follow-up and re-assessment)

 

TRIGO tasks & deliverables:

  • Clarification of scope with the client, initiation of QBC (Quality Business Case)
  • Three-fold project kick-off with the customer and its selected supplier (TRIGO's client can be either the Customer or the Supplier itself)
  • Definition of exit criteria and contract sign-off
  • Establishment of cross-functional team
  • Process audit at the supplier (see auditing services), including the review of PFMEA, CP and special characteristics
  • Initiation of containment activities with agreed reporting frequency
  • Root-cause analysis of defects
  • Action plan and roadmap for solution
  • Problem Solving Monitoring Board

 

Client’s benefits (service-specific):

  • Structured, TRIGO-made frame of supplier development, including the Problem Solving Monitoring Board, 8D reports with deep-dive root-cause analysis and list of Corrective Action Plans with responsibilities and timing  
  • High focus on problem solving and risk reduction (PFMEA RPN and criticality review)