Quality Liaison and Resident Engineering

TRIGO offers comprehensive resident engineering services since 1997, using its quality know-how, extensive automotive background and global infrastructure, and established its independent organization for resident engineering services.

The residents of TRIGO represent the partner’s interest in the supply chain by delivering technical support, liasion of the customer-supplier interface, manage containment actions, as well as ad-hoc quality incidents, and accelerate the communication while ensuring transparent reporting. The scope of the resident engineering solution is scalable and always tailor-made to address individual quality challenges.

TRIGO’s independent resident organization is functioning with dedicated management and processes, services performed and maintained by 150+ multilingual residents globally.

SERVICES

TRIGO differentiates three resident service types based on content, utilization and geographical coverage. Resident engineering services can cover typical client requirements or its content can be extended with additional features depending on partner requirements.

All segments of the product life cycle, and all supply chain players are covered by the extensive resident engineering service portfolio from pre-launch and launch support through series production to field and after sales support.

BENEFITS

There are a number of benefits why TRIGO can be your strategic partner when requesting resident engineering services:

• Dedicated resident engineering pool
• Management by TRIGO Global Resident Engineering Organization
• Standardized processes, customized solutions
• Tailor-made solution according to geography, timing, required professionalism
• Flexibility for customers’ service
• Global coverage with respect to local cultures
• OEM specific knowledge with more than 20 years of professional background
• Industry expertise, industry-adapted methods
• Full service scope available via resident engineering services

Thanks to our unrivaled know-how and global commitment for quality, the service we deliver is only finished when the customer is 100% satisfied with the outcome.