Effective Problem Solving: It Doesn't have to be this Hard - Free Webinar

Online training


$0 per participant

Join us for a free overview of our powerful Effective Problem Solving workshop.


Date: December 3, 2020


Time: 9 AM - 12 PM EST


According to the International Automotive Oversight Bureau (IAOB), the top two Major Nonconformities written during audits performed by the 41 global Certification Bodies in the past 12 months are:

  • 10.2.1 (ISO) Nonconformity and corrective action

  • 10.2.3 Problem solving


The causes of the top two nonconformities were identified as:

  • 10.2.1 (ISO): Poor root causes analysis; limited documentation of implemented actions; ineffective validation of corrective actions.

  • 10.2.3: Poor root cause analysis; lack of understanding of the intent of the clause.


This free webinar is derived from TRIGO’s 2-Day Effective Problem Solving workshop and is designed to be a topical overview of specific issues, providing participants with tools to effectively deal with product and process problems. 


8D Problem Solving is a proven and powerful, yet simple step-by-step approach to reducing recurring customer complaints, waste, scrap, rework and the associated costs. This webinar will provide an overview of the 8 Disciplines and related tools and techniques (e.g. 5W2H, process mapping, Pareto, cause & effect diagrams, 5 Whys, etc.) and how they are applied to real problems. The 8-step approach presented here is compatible with other 5-step and 7-step problem solving methodologies used throughout all industries around the world

Outline of Topics Covered

  • What is Problem Solving?
  • When should the 8D approach to problem solving be used and what are the benefits
  • Establishing ‘The Team’ – importance and benefits of including the right people in a cross functional team
  • Define the Problem – how to describe issues in clear and measurable terms
  • Implement and Verify Interim (containment) Actions – how to effectively protect the customer by containing defects

Benefits of attending

  • Reduction and elimination of significant recurring problems
  • Improved operational and financial performance
  • A repeatable approach to resolving problems that can be applied by all organizational personnel

Who should attend?

  • Personnel at all levels who are directly involved with significant recurring problems, including: production, maintenance, quality, materials management engineering and design
  • Experienced personnel who are already participating on problem solving teams, but are not convinced of the current effectiveness of the process for achieving permanent problem resolution and/or achieving cost saving opportunities