8D problem-solving - #TM180

You aim to:

• Enhance the efficiency of your internal problem-solving and customer complaint handling processes.

• Identify risks at each stage of the 8D problem-solving method.

• Define problems more clearly, recognizing that this step accounts for 50% of the effectiveness of the resolution process.

• Quickly identify technical causes (both non-detection and creation) as well as systemic root causes, and implement effective corrective actions.

• Understand the common pitfalls of the 8D method and learn how to make problem solving dynamic through the QRQC approach (introduction).

• Apply a problem-solving methodology in accordance with automotive sector reference standards: AIAG’s CQI-20 and VDA’s 8D manual.

• Be able to implement the various steps of the 8D method with rigor
• Know how to select and effectively use the appropriate tools for each step
• Understand the essential principles of facilitating a problem-solving team
• Know how to establish the necessary conditions for the method to be effective and sustainable

• Management teams.
• Quality / QSE managers.
• Quality / QHSE managers, engineers and technicians.
• Production managers.
• Support function engineers.
• Auditors

Given the recurring weaknesses observed in the use of the 8D methodology, particular attention is paid to the acquisition of the correct data in order to effectively define and correct the problem. Trainees are, put in the position of facilitator throughout the course, to reinforce their skills in leading work groups.

• Open session: each sequence is illustrated by case study applications.
• In-house training: each sequence is illustrated through the application to a current company problem.

Training takes place over 2 days. Each day is dedicated to the presentation of the steps and associated tools, and to the application of these steps to the case study. In addition to these 2 days, it is recommended to allow an extra 0.5 to 1 day for feedback, in order to evaluate the training and provide any necessary reinforcement based on difficulties encountered by trainees.

Knowledge test (Multi Choice Questions)

Participant file containing the training material and exercises. Training materials in digital format are made available to trainees a few days before the course.

Trainings:

• Six Sigma Green Belt qualification – OE013
• Know and control the impacts of human factors – TM267
• TRIZ method – innovation: encouraging creativity, stimulating the search for innovative solutions- TM061

Consulting services: TRIGO can assist you with the practical implementation of the system in your company. Contact us to learn more.

• Have a PC with a microphone, a webcam and, if possible, a headset for greater comfort. Note: background screens are available on Zoom or Teams to blur or hide the rear view.
• Have a good Internet connection, to be tested before the session.
• Be installed in a quiet, isolated place ; set yourself to “unavailable” status on Teams ; close your email access, and mute your phone, so as not to be disturbed during the session.
• Participants from the same organization should not be grouped together in the same room, but each at his/ her own desk, to avoid any side discussions during the session. Virtual sub-groups will be specially created for the exercises, which will also enable mixed groups.
• Remote qualification/certification exams must be taken with camera and microphone open. We may also need to check that you are alone in the room.
• Please connect 5 minutes before the start of the session.