Discovering QRQC (Quick Response Quality Control) : managing problem-solving in the workplace - #TM084

Developed in the Japanese automotive industry in the 1980s, QRQC is an approach based on collaboration and involvement at all levels of the company, with the aim of dealing with problems proactively and effectively. Thanks to its convincing results in reducing non-quality costs, QRQC is gradually being deployed in all sectors of industry (aeronautics, industrial carpentry, etc.).

You want to develop in your organization a solving-problem process quicker and more robust, to prevent problems recurrence by adopting a field approach and logical thinking.

You want to change the problem-solving culture in your organization and understand how the QRQC differs from a traditional problem-solving approach.

You’re looking to assess how far you need to go to implement the QRQC approach.

• Understand how QRQC differs from other solving-problem approaches
• Understand the 3 QRQC levels and problems to tackle at each level
• Understand the benefits of managerial routines to put in place
• Become aware of the essential role of management in the success of QRQC
• Identify the pitfalls to avoid that could compromise the success of the approach
• Assess your company’s level of maturity with regard to the QRQC approach

• Managers & Engineers of Production & Support functions
• Plant managers, Autonomous Production Unit (APU) managers
• Dedicated training : Deployment requires to involve first the Executive Committee members

• The training course covers various topics using a variety of teaching methods, combining videos, small group discussions and exercises.
• At the end of the session, the course culminates in an assessment of the company’s level of maturity in relation to QRQC concepts.
• Each tool is presented through a theoretical overview, supplemented by an example.

Knowledge test (Multi Choice Questions)

Participant file containing the training material and exercises. Training materials in digital format are made available to trainees a few days before the course.

Consulting services: TRIGO can assist you with the practical implementation of the system in your company. Contact us to learn more.

• Have a PC with a microphone, a webcam and, if possible, a headset for greater comfort. Note: background screens are available on Zoom or Teams to blur or hide the rear view.
• Have a good Internet connection, to be tested before the session.
• Be installed in a quiet, isolated place; set yourself to “unavailable” status on Teams; close your email access, and mute your phone, so as not to be disturbed during the session.
• Participants from the same organization should not be grouped together in the same room, but each at his/ her own desk, to avoid any side discussions during the session. Virtual sub-groups will be specially created for the exercises, which will also enable mixed groups.
• Remote qualification/certification exams must be taken with webcam and microphone open. We may also need to check that you are alone in the room.
• Please connect 5 minutes before the start of the session.