ISO 19011 – Guidelines for auditing management systems - #MSY092

• Every organisation needs to plan and carry out internal and external audits of their management systems or other types of audits to verify practices and identify improvements. However, auditing is not something that can be improvised, and beyond simply checking compliance, the audit must provide real added value to the organisation.
• The audit manager, auditors and audit teams must follow good practice in preparing, auditing, reporting and formalising an audit report.
• Clients or management standards require audits to be conducted in accordance with the guidelines of ISO19011:2018.
• It is also necessary to assess the skills of the people involved in the audit process.

To be able to audit a management system effectively in accordance with ISO 19011:

• Understand the auditor’s mission
• Prepare and conduct an audit
• Behaving as an auditor (interpersonal skills)
• Ask the right questions
• Incorporating communication techniques useful in an audit
• Concluding the audit and structuring the audit report
• Knowing what to focus on in a face-to-face or remote audit
• Adding value to the company through audit results

• Anyone wishing to become an internal quality auditor.
• Beginner auditors.

• Work in sub-groups and feedback exercises to involve each participant and develop their ability to summarise and express themselves orally, which are essential in auditing.
• Practical exercises to build an audit questionnaire that encourages the search for evidence of the effectiveness and continuous improvement of processes.
• During the course, participants benefit from the advice of the trainer, who is himself an experienced auditor.
• This dedicated auditor training course includes on-the-job application. Participants test their mastery of their audit technique on a real case study. In this case, it is necessary to define an audit subject prior to the training, which will be the subject of a half-day preparation session.

Knowledge test (Multi Choice Questions)

Participant file containing the presentations delivered during the course and the exercise materials. Training materials in digital format are made available to trainees a few days before the course.

Consulting services: TRIGO can assist you with the practical implementation of the system in your company. Contact us to learn more.

• Types of audits.

• The objectives and purpose of an audit.

• Conducting remote audits.

• Core skills and competencies of an auditor.

• Effective questioning techniques.

• Managing conflicts during audits.

• ISO 19011 requirements.

• Ensuring confidentiality and information security.

• Developing and managing an audit program.

• Managing and maintaining the competence of internal auditors.

• Understanding the audit assignment.

• Preparation using a risk-based approach.

• Applying the CAPDo method for performance audits.

• Planning the audit process.

• Gathering and verifying audit evidence.

• Writing nonconformities.

• Conducting the closing meeting.

• Preparing the audit report.

• Managing nonconformities identified during the audit.