Process owner: Manage process efficiency & performance - #MGT004

You are in charge of your process and seek effective methods and tools to detect improvement opportunities and enhance overall performance.

• Integrate the role of the process manager as a key driver of performance improvement.

• Learn how to define process objectives and identify improvement areas aligned with your company’s strategic goals through the X-matrix approach.

• Conduct a critical assessment of your process to detect and eliminate non–value-added activities.

• Establish effective process management routines (such as Obeya, Top, or site reviews).

• Understand process behaviour and interpret data to identify and implement improvements.

• Use feedback effectively to monitor and control process risks.

• Enhance your process review and transform its outcomes into a concrete action plan.

Process Manager
Continuous Improvement Manager

A case study all along the course serves as a basis for the use of the tools proposed.
The debriefing of the case study activities initiates the transposition to the situation of each participant.
For dedicated training a preparation session enables to adapt the training to the company’s specific objectives and context.

Knowledge test (Multi Choice Questions)

Participant file containing the training material and exercises. Training materials in digital format are made available to trainees a few days before the course.

Consulting services: TRIGO can assist you with the practical implementation of the system in your company. Contact us to learn more.

• Have a PC with a microphone, a webcam and, if possible, a headset for greater comfort. Note: background screens are available on Zoom or Teams to blur or hide the rear view.
• Have a good Internet connection, to be tested before the session.
• Be installed in a quiet, isolated place ; set yourself to “unavailable” status on Teams ; close your email access, and mute your phone, so as not to be disturbed during the session.
• Participants from the same organization should not be grouped together in the same room, but each at his/ her own desk, to avoid any side discussions during the session. Virtual sub-groups will be specially created for the exercises, which will also enable mixed groups.
• Remote qualification/certification exams must be taken with camera and microphone open. We may also need to check that you are alone in the room.
• Please connect 5 minutes before the start of the session.