9S/8D problem-solving, according to ARP/EN9136 - #TM280

You are looking to:

• Improve the efficiency of internal problem-solving and customer complaint handling.
• Strengthen the facilitation skills of your 9S or 8D leaders.
• Identify the risks at each step of your 9S or 8D methodology.
• Anticipate customer requirements for compliance with EN 9136 or RM 13000 standards.

• Demonstrate the benefits of a problem-solving approach in line with EN 9136 and RM 13000.
• Understand the 9 steps and the importance of each of them.
• Practice rigorously applying the main tools associated with the different steps.
• Learn how to lead a problem-solving working group.

Quality Managers & Engineers
Design / Process / Industrialization / Methods / Production / Logistics / Maintenance Managers & Engineers
Head of department
Project Managers
Purchasing Managers & Leaders
Anyone involved in a problem-solving approach
Auditors

After a theoretical presentation, participants work in sub-groups to understand and appropriate the steps and tools of the 9S/8D method step by step.

Trainees take it in turns to take on the role of facilitator throughout the course, to strengthen their skills in leading workgroups; some sequences are the subject of a specific debriefing on facilitation techniques.

Each sequence is illustrated by numerous exercises and the application of a case study.

Each step ends with a presentation of the evaluation grid for the successful completion of the step in accordance with the RM 13000 standard.

Knowledge test (Multi Choice Questions)

Participant file containing the training material and exercises.

Trainings:

• Six Sigma Green Belt qualification – OE013
• TRIZ method – innovation: encouraging creativity, stimulating the search for innovative solutions – TM061
• Know and control the impacts of human factors – TM267

Consulting services: TRIGO can assist you with the practical implementation of the system in your company. Contact us to learn more.

• Have a PC with a microphone, a webcam and, if possible, a headset for greater comfort. Note: background screens are available on Zoom or Teams to blur or hide the rear view.
• Have a good Internet connection, to be tested before the session.
• Be installed in a quiet, isolated place ; set yourself to “unavailable” status on Teams ; close your email access, and mute your phone, so as not to be disturbed during the session.
• Participants from the same organization should not be grouped together in the same room, but each at his/ her own desk, to avoid any side discussions during the session. Virtual sub-groups will be specially created for the exercises, which will also enable mixed groups.
• Remote qualification/certification exams must be taken with camera and microphone open. We may also need to check that you are alone in the room.
• Please connect 5 minutes before the start of the session.