Quality Training

Automotive
Supplier

CUSTOMER

  • A manufacturer of mechatronic locking systems and electromechanical equipment for the automotive industry

 

TARGET

Inform and train the suppliers of the customer in the tools defined by the customer

8D and tools for analyzing the root causes: 

  • 5-why
  • Ishikawa
  • brainstorming

 

NATURE OF SERVICE

  • Training for suppliers in 8D technics according to partner’s internal procedures

 

TASKS

  • Identifying the needs of the customer
  • Develop ad-hoc training based on those needs
  • Prepare documentation for training; slides, role play exercises, documentation for attendants 
  • Training at the partner’s facilities for all the suppliers

LOCATION

 

  • Burgo de Osma, Soria, Spain
Spain_Burgo de Osma

PROJECT KEY FIGURES

  • March 2012
  • 2 journals per year

 

    TEAM

    • 1 experienced Quality Engineer
    • 1 Customer Quality Engineer

    KEY ACHIEVEMENTS & RESULTS

    • Improved communication between suppliers and partner in case of NC
    • 8D reports sent on time and correctly implemented (85%)
    • Implementation of the 8D process with all standard tools associated
    • Build a supplier performance based on the use of 8D tools
    • Decrease of repetitive non-quality events
    • Reduction of cost of non-quality
    • Reduction of PPM of suppliers
    • Reduction of human resources in the incoming inspection area