Your company operates a Quality Management System based on the process approach defined by the EN 9110 standard.
You would like to train new “first-party” internal auditors and new “second-party” supplier auditors.
- Duration 3 days
- Validation Training certificate
- Training type Classroom
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Delivery methodOn site
Remote session -
Session type
Open sessions / Public seminars
Dedicated /In-company session -
Number of participants
4 p. min
12 p. max (on site)
9 p. max (remote) - Languages Training materials: English/French/Spanish - Trainers: 25+ spoken languages by TRIGO trainers all over the world
Description
- Be able to prepare, conduct and close an audit in accordance with the requirements of ISO 19011 and EN9101.
- Be able to carry out an audit of the effectiveness of the management system built in accordance with EN 9100.
- Be able to identify areas for improvement.
Any member of management wishing to become an internal and supplier quality auditor in the context of EN 9110.
- The teaching methods used are fun and varied, enabling students to master the profession of system auditor by process in accordance with the requirements of the standard.
- The methodology for conducting system audits (CAPDo®) is taught through a combination of practical sessions and hands-on application to real-life aeronautical maintenance cases.
Knowledge test (Multi Choice Questions)
Participant file containing the training material and exercises. Training materials in digital format are made available to trainees a few days before the course.
Trainings:
- Counterfeit part management, according to EN 9100, EN9120, AS 5553, AS 6174 requirements – TM268
- Human Factors: understand and control their impacts and possible link with a Safety Management System (SMS)- TM267
Consulting services: TRIGO can assist you with the practical implementation of the system in your company. Contact us to learn more.
- Have a PC with a microphone, a webcam and, if possible, a headset for greater comfort. Note: background screens are available on Zoom or Teams to blur or hide the rear view.
- Have a good Internet connection, to be tested before the session.
- Be installed in a quiet, isolated place; set yourself to “unavailable” status on Teams; close your email access, and mute your phone, so as not to be disturbed during the session.
- Participants from the same organization should not be grouped together in the same room, but each at his/ her own desk, to avoid any side discussions during the session. Virtual sub-groups will be specially created for the exercises, which will also enable mixed groups.
- Remote qualification/certification exams must be taken with webcam and microphone open. We may also need to check that you are alone in the room.
- Please connect 5 minutes before the start of the session.
Prerequisites
- Proficiency in EN 9110 or EN 9100.
Program
- Reminders about the process approach:
- Customer focus.
- The difference between processes and organisation.
- The three families of processes.
- Map analysis.
- List of initial interview questions.
- Efficiency in the field of aircraft maintenance:
- The IAQG strategy.
- Different types of indicators.
- List of questions on objectives and choice of indicators.
- Tools and methods for facilitating and improving processes.
- List of questions to ask process pilots.
- Links between EN 9110 and effectiveness:
- Analysis of standard requirements for process effectiveness.
- The definition of efficiency; PEAR support.
- The message at the opening meeting.
- The risk approach and consideration of all requirements:
- Risk control.
- Consideration of normative, customer and regulatory requirements.
- Links with new cross-functional requirements.
- Application to a process.
- List of questions to ask process drivers about taking requirements into account.
- Audit organisation:
- The PDCA of auditing.
- Building the audit plan according to CAPDo®.
- Writing up findings:
- Defining non-conformities.
- NCR support.
- Drafting non-conformities.
- Step-by-step audit according to the CAPDo® methodology:
- Analysis of the process to be audited.
- Development of the audit plan.
- Identification of the main risks and analysis of effectiveness.
- Standard, customer, regulatory and internal requirements to be integrated.
- Drafting the audit questionnaire.
- Conducting audits:
- Conducting the audit with auditor/auditee role-plays and coaching from the facilitator on situations relating to the specific requirements of EN9110 applied in Aeronautical Maintenance Organisations:
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- Opening meeting, audit of the selected process using the questionnaire developed during the preparation phase, with analysis of the results and control of the identified risks.
- Debriefing with the facilitator.
- Preparation of the report:
- Write up non-conformities in the form of QMS failures.
- Write a process audit report with an assessment of the effectiveness of the process.
- Appropriation of the operating procedures for the different phases of the audit.
- Follow-up of action plans.
