Quality Engineering

  • Glossary

Quality engineering is designed to organize and coordinate the implementation of quality and quality control for products and services across all of a company’s processes and structures, by developing and deploying methods and tools made available to company services in the interests of quality preservation and improvement.

Quality Liaison and Resident Engineering
  • Portfolios
  • Quality Liaison and Resident Engineering

TRIGO has offered comprehensive resident engineering services using its quality know-how, extensive automotive background and global infrastructure since 1997.

Quality Liaison and Resident Engineering
  • Portfolios
  • Quality Liaison and Resident Engineering

TRIGOs Spektrum beinhaltet seit 1997 umfangreiche Resident Engineering Leistungen, die durch unsere erfahrenen Mitarbeiter zu hervorragenden Resultaten führen.   

Resident Engineering & Quality Liaison

RESIDENT ENGINEERING AND QUALITY LIAISON

We provide the quality expertise, industrial background, and global infrastructure needed to help meet crucial and unique requirements at any place, any time.

Standard Level

  • Single communication between client’s and customer’s logistic, production, and quality contacts 
  • Understanding the client’s and customer’s needs, processes, and products
  • Frequent reporting as agreed upon with the client
  • Problem identification, verification of defect occurrence, visual pre-filtering of suspect parts
  • Management of non-conforming parts
  • Coordination of containment measures
Problem Identification

Advanced Level +

  • In-depth knowledge of client’s and customer’s processes and products
  • Ability to test and pre-filter claimed parts
    with special equipment / tooling
  • Advanced level of incident support
    and decision making
  • Usage of a wider quality toolset (e.g. APQP, PFMEA, CP, SPC, MSA, 6 Sigma, DoE, etc.)
  • Support of local / external measurement
    and analysis activities
     

Case Study (Global Resident Engineering Solution)

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Single-Site

 

 

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Multi-Site +

 

 

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Multi-Site ++

 

Key Figures

25+
Countries on 4 Continents
200+
Professional Residents
380+
Resident Projects
300+
OEM Sites and Intervention Locations

“The SG European resident engineering network is backed by an innovative centralized information center and database, implemented and operated by TRIGO, providing a one gate communication model.”

Ralph Femppel, Manager QMC8 at SEG Automotive Germany GmbH

Easy transition to IATF16949 with TRIGO
  • Article
  • Press relations

The recently established TREQ Business Unit of TRIGO offers a comprehensive service package of Quality Expert Consulting (Consulting, Auditing, and Training), Resident Engineering, Technical Analysis…

New metrology laboratory In Morocco
  • Article
  • Press relations

TRIGO Morocco opens a new metrology lab on its Tanger site in collaboration with Air Metrology. On 27 January, TRIGO Morocco launched a new metrology laboratory, which marks an important step for…

TREQ

  • Glossary

TRIGO Experts for Quality (dedicated division of TRIGO with value-added services: Consulting, Auditing, Training, Resident Engineering and Metrology)

Qualitätstechnik / Quality Engineering

  • Glossary

Die Qualitätstechnik wird dafür genutzt, die Implementierung von Maßnahmen der Qualitätskontrolle zu organisieren und zu koordinieren. Dieser Ansatz soll sich dann auf alle Produkte und Dienstleistungen sowie sämtliche unternehmerischen Prozesse und Strukturen erstrecken. Die Qualitätstechnik entwickelt und liefert Methoden sowie Werkzeuge, um Qualität zu bewahren oder zu optimieren.

Consulting, Auditing and Quality Engineering

Crisis & Turnaround Management

Our experts deploy proven methodologies, working alongside clients to solve the most complex and challenging manufacturing, operational, logistics and business performance problems across multiple sectors, achieving highly sustainable return on investment.

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Supplier Development & Consulting

Our services are based on 30+ years of industrial knowledge and experience supporting suppliers and OEMs in the most exacting industries. TRIGO has conducted thousands of tailored projects with local experts all over the world. We help ensure your products meet required customer timelines and strict quality requirements that will not only meet your customers' demands but also allow you to stand out from the competition.

Advanced Phase and Launch Services

Whether you need to integrate / coordinate suppliers, or just need support for your own activities, TRIGO will establish the right team of SMEs, control your deliverables and report readiness issues. We follow up and make sure issues are solved on time.

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Management System Development and Implementation (QMS, MSS)

Exceed industry and customer-specific standards. TRIGO helps you implement / maintain a proper management system and offers you consulting, auditing and training to guarantee that your organization is ready for certification.

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Capacity and Constraint Management

TRIGO can help you minimize the investment needs that result from ramp-up or increased market demand. Our comprehensive assessment (which may include a full Capacity Audit / Run@Rate) can identify / eliminate constraint, increase potential throughput and Overall Equipment Efficiency (OEE) to meet your market demand and avoid significant investment in machinery or tooling.

Launch Services

Quality Incident and Claim Management / Problem Solving

Avoid spills and repetitive issues that jeopardize smooth production and delivery. TRIGO quality experts are ready to manage your issues comprehensively and solve them quickly whether internal, external, upstream, or downstream in your supply chain.

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Exit Management

Eliminate Controlled Shipping (CS1 / CS2 or CSL1 / CSL2) with TRIGO Exit Management. TRIGO offers a comprehensive and effective high-level team approach to monitoring, problem-solving, and reporting to help meet exit criteria. 

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Top Critical Supplier Management

TRIGO is your partner to identify the root cause of quality, delivery disruptions, repeat failures impacting production or generating field warranty issues. TRIGO takes you from crisis back to a normal state with a comprehensive, multi-disciplinary approach.

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Controlled Shipping

Supplier Monitoring

Whether you are facing long-term issues with your supplier or need someone to be your eyes and ears during a crisis, TRIGO experts can deploy, monitor, and report on performance / KPIs, and identify opportunities for improvement.

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Support for Production Changes

TRIGO experts can help you successfully implement the changes that result from design or process modifications, or needed for correction of quality problems. These can be permanent, or an interim solution or deviation approval to maintain smooth production and delivery.

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Lean Management

TRIGO can increase the performance of your critical business processes based on the principles of Lean and Six Sigma. KPIs targeted for improvement can include FTQ, ppm, cycle times, OEE, and more. 

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Monitor and report

Auditing & Assessments

Various system, process and special auditing services are available to our partners with an extensive auditor pool and strong auditing knowledge, both project-based and on-demand.

New Supplier Assessment / Supplier Qualification

TRIGO’s experienced auditors, global footprint, and an extensive suite of service solutions can help you effectively identify and assess new suppliers as well as ensure they meet your requirements/expectations.

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Management System Audits (QMS, MSS)

In industrial supply chains, Tier 1 / Tier 2 suppliers are expected to have a 3rd Party Certification by an industrial-specific Management System model (a QMS or MSS). TRIGO subject matter experts are ready to conduct audits as an outsourced 1st Party, or at a supplier site as a 2nd Party.

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Process Audits

TRIGO’s experienced auditors follow standard methodologies by preparing, conducting, and following up with quality or technological process audits.

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Special Assessments

TRIGO is able to assess your entity / plant, or your suppliers’ site based on any tailored requirements or scope.

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Audit

Quality Engineering

When internal resources are stretched, let TRIGO provide you with the necessary skillset and personality to match your culture and meet your most demanding environments. Our Quality Engineers can help collaborate with internal and external resources to ensure materials, assemblies and components meet the quality and design requirements needed.

Nonconformances and Corrective / Preventive Action Management

  • Use of APQP tools from design to manufacture; monitoring of finished product; using tools such as FMEA, PPS, QRQC, IPCA
  • Resolve quality issues using effective problem-solving tools
    (8D, 5 Why…)
  • Implement effective corrective actions to prevent issues from recurring 
  • Implement process controls such as Statistical Process Control (SPC)
  • Ensure process controls are effective by developing effective inspection and testing processes

Operational Surveillance and Process Verification

  • Conformance between activities performed and QMS requirements
  • Assessments of Process Criteria and Protocols and providing solutions

 

Technical Documentation Management

  • Document Control  
  • Configuration Management
  • Developing written procedures 
  • Review of FAIs, Delivery Documentation, Technical Instructions, Process Revisions, Audit Checklists

 

Support of Software Quality Engineering Criteria and Protocols

  • Assessment to conformance of Design & Development, Code Reviews, Documentation Oversight, Testing, Integration and Certification