Multi-country rework

Automotive
OEM
day(s)

PROBLEMATIC

  • A defect on the transmission shifter mechanism is found after the shipment of finished vehicles accross Europe. 
  • The COVID-19 crisis limits travels. Multiple teams have to intervene locally at customer’s logistic centers.

 

OBJECTIVES

  • Rework the impacted vehicles, in Retoucher les véhicules impactés, simultaneously, accross europe, before the shipment to OEM’s car dealers.

 

TASKS

  • Coordination of 7 teams on 6 countries (Poland, Portugal, Germany, Hungary, Czech Republic and UK) – including one unique internal point of contact for the teams but also for the customer
  • Logistics management – receipt of the needed parts for rework
  • Rework the impacted vehicles
  • Daily report – including the VIN number for an easiest follow up

KEY NUMBERS

  • 7 teams
  • 6 countries
  • 550 vehicles
  • Duration : 3 weeks

 

TEAM

  • 15 Reworkers
  • 1 Global Key Account Manager – customer’s point of contact

KEY RESULTS

  • Deadline observed
  • Customer satisfaction
  • Good cooperation among the teams showing up the robustness of the TRIGO network.