Operational Excellence (Medical industry)
OEM
CUSTOMER
- Supplier of medical devices
- Location : Morocco
NATURE OF SERVICE
- To introduce OTIF (On Time In-Full) process to visualise internal / external customer demand progression identifying key barriers / bottlenecks.
- To continually minimise inefficiencies and improve dock-to-dock performance
- To standardise and prioritise efforts towards the most important results
TARGET
- Identify pilot area and personnel to support (to include roles and responsibilities)
- Review 'current state' of data capture (to include OLE – who, what, where, and when)
- Review current volume plan vs actual achievement (and reasons for failure)
- Identify internal supplier / customer relationships and communication
- Develop OTIF board layout
- Ensure methodology to capture data effectively across all shifts electronically
- Document the 'rules of engagement'
- Launch OTIF into pilot area - brief local team
- Review Things Gone Wrong and adjust if necessary
- Monitor progress and capture data - How? When? Who ?
TASKS
- Continue to review current state and level understanding
- Review volume achievement vs target and clarify internal customer / supplier relationships
- Review target setting methodology drivers
- Identify Pilot area within Tech Service Agreement and establish standards / targets
- Brief local team - roles and responsibilities
PROJECT KEY FIGURES
- Average efficiency improvement rate from 76% to 89%
- Scrap rate decreased from 4.6% to 2.5%
TEAM
- Group Leader (GL)- Output Information to Shift Leader
- Shift Leader (SL)- Output Documented on Board for each Cell Losses & Action Documented Communicate Current State to GL Communicate additional actions need to PM
- Production Manager (PM)- Board Sign off Ensure appropriate action is taken by SL Communicate to Stakeholders if additional actions need to be taken
- Plant Manager- Ensure actions and focused approach Ensure commitment & attention from stakeholders - alignment throughout the plant
KEY ACHIEVEMENTS AND RESULTS
- Continual micro and macro focus on volume achievement and inefficiencies
- Improved customer satisfaction through on time delivery and shorter lead times
- Roles and responsibilities clearly defined ensuring a disciplined approach
- Prioritisation of key enablers and issues that prevented on time delivery
- Accountability
- Focus to ensure robust Practical Problem Solving
- Enrolment of personnel at all levels into the business performance
For more information: trigouk.info@trigo-group.com