Supplier Quality Management

CUSTOMER

• Automotive OEM involved in engine production, car production and assembly

TARGET

• External support of OEM’s compliant management process to assure suppliers’ quality improvements (contracted and specified responsibilities)

NATURE OF SERVICE

Management of:

• the supplier related complaint process
• the supplier auditing and releasing process

TASK

• Suspected parts analysis
• Complaints management of supplied parts
• PDCA control of suppliers
• 8D-Report review of suppliers
• Coordination and monitoring of containment
• Determination of limit samples
• Auditing at suppliers
• Data management in OEM-specific systems
• Technical and technological support of the material groups
• Q method representation in the claim process (8D,  ISHIKAWA, PARETO, FMEA, SPC,EMPB / PPAP)
• Analysis and measurement of the parts on demand

PROJECT KEY FIGURES

• Service delivered since 2012

TEAM

• 10+ Engineers / Technician
• 5+ Technicians