INTRODUCING THE TECHNOLOGY
Augmented Reality is a technology which combines reality - as its name implies – and virtual objects. It is a relatively new theme that occupies increasingly more space in the industry. At TRIGO, we are aiming for more digitalization on the field, which entails the frequent use of Augmented Reality and similar Artificial Intelligence related technologies.
This is when the Mixed Reality powered Remote Assistance comes into play. Consisting of a Microsoft Hololens headset, this tool allows to communicate in real time on projects, as well as sharing holographic pictures, annotations and even PDF files with the other party.
This technology was initially used during Covid-19, to manage a Consulting project for which our UK and Morocco based consultants could not meet as planned due to sanitary restrictions.
Seeing how efficient this tool had been in guaranteeing the realization of this project, TRIGO decided to include it at our different host sites. Read below to find out more about this tool, its main usages and how it has already benefitted some of TRIGO’s customers.
ITS MAIN BENEFITS
QUICK CUSTOMER SERVICE AND EASY (REMOTE) COLLABORATION
For our customers, time is money. Feedback and fixes must be explained in a timely manner so that the issues can be addressed and discussed as soon as possible during the process. Although customer presence is not necessarily needed for all types of discussions and audits, it remains challenging to describe an issue in detail through writing.
This is when Remote Assistance is most useful. With its see-what-I-see type of communication, clients can be remote and still benefit from an expert’s point of view. Additionally to being more concrete, this technology allows us to provide real-time insight on the field through live demos.
ANALYSIS OF POTENTIAL ISSUES
Diagnosing potential issues is vital to guarantee services of an elevated quality. This technology allows field people to remain hands-free and to manipulate the potentially problematic parts. But they can also emphasize what they wish to put forward with tools such as pointers, arrows and sticky notes. Annotations are also available to write down anything which could be of interest to everyone involved.
Aside from allowing for less travel, Remote Assistance is also a way to share innovative solutions, tools and best practices with subsidiaries. This is especially useful to show how a tool works, and how it is supposed to be used directly on the field, rather than through videos or presentations.